As Licensed Professionals, our team has been specially trained (and tested) by the State of Texas to adhere to proficient sanitation procedures and techniques during events such as a Pandemic or Virus outbreak.
We take each and every detail into consideration for every single client, and take the safety of our artists and clients very seriously.
We’re trained and prepared to handle client infections such as; HIV/ AIDS, HSV-1 & HSV-2, etc.
Some of the mediums we use to maintain our spaces:
*Barbicide disinfectant solution
*Hibiclens Antiseptic Surgical Sterilization Liquid
*Isopropyl Alcohols 70% – 91%
*Ultraviolet (UV light) Sterilization Chamber
Silk + Glow COVID-19
Policy and Procedures
We’ve been thinking about our fellow vendors and clients and how much our community is scrambling to make ends meet. While we feel very heavily impacted by COVID ourselves, we’re so proud to see such strong individuals pushing through.
It’s okay to take things day-by-day. Having a single goal each day, (you’ll have plenty of days to grow) will help to keep you grounded and feeling productive.
Some days it’s garden work, some days it’s binge watching an entire season of your favorite show. Balance is key.
*While our Email volume is higher to address any concerns, please keep in mind we are working our hardest to generate a personal email response to each and every person during this time.
ALL postponements due to COVID-19 are handled on a case-by-case basis. We understand that every situation and wedding is unique and we want to take in ALL aspects of your wedding – from where our client’s live, their family, other country’s restrictions, local mandated laws, the health of relatives, and any circumstance that could effect your decision to postpone.
- If you are directly effect by COVID + mandated postpone due to government regulations, you can postpone at no charge, within one calendar year of postponed date as long as you remain on the same payment schedule and pay your final balance one month before the original date. Late payment fees do apply.
- If you are indirectly effect by COVID regulations/postponing for preventative measures, you can postpone by paying a new retainer fee in full, which is 30% of the 2021 package rate.
Booking your New Date
+A second signed addendum agreement must be signed to reschedule the event agreeing upon the terms and new payment plan.
+The rescheduling fee must be paid in full to secure the postponed date. This fee is treated as your new retaining deposit to book your *NEW* date. If your package was previously paid in full, we have a secondary fee to secure your new date.
+The artist(s) that are assigned to the new date may not be the same artist(s) that the client had previously worked with on the date that was originally scheduled. However, Silk + Glow will do their best to provide those same artist(s)/ artist(s) of the same proficiency.
–Standard Cancellation Policies still apply for all contracts.
–If you are sick or have been around anyone who has been ill, please reschedule your appointment.
–If you display symptoms similar or relating to COVID, your stylist may refuse your appointment without refund.
How to Help your Beauty Team During Covid:
- Make Future Reservations
- Leave a 5 STAR Review Online
- Like, Comment, or Share their Posts
- Refer Friends and Family to Book Future Appointments
- Purchase Gift Certificates to redeem in the future
**STAY HEALTHY, AND PRACTICE SOCIAL DISTANCING WITH YOUR FAVORITE NETFLIX/ HULU SUBSCRIPTIONS**
Being a Covid bride wasn’t what we had planned, but I’ve never felt more beautiful than I did after Silk and Glow came to fix me up for our backyard wedding. I definitely recommend them if you want someone who CARES about how you feel and only wants to make sure your end result is absolutely perfect. Couldn’t be happier and we can’t wait for next May!